Here is the response i got from T-H Marine and my response.
|Andrew Shelton (T-H Marine Supplies, LLC)Mar 8, 2023, 7:18 AM CSTCompared to the amount sold it’s not a big issue we see. We can send you a new retainer and set screws, the G-Force Handle has a lifetime warranty. When you get the new retainer and set screws what I recommend and what a lot of people do not do is when holding one set screw down on one side with the wrench tighten the other side all the way down until you hear/feel a snap then do the same with the other side. This ensures the cable sets well in to the cable and will not pull out.|
i would follow your advice if the set screw didn’t strip out with almost no pressure. I have installed these before with no problem until this one.
I like and use the following boat, motor, trolling motor and other related equipment
Steel Cable Trolling Motor Pull Cord
I used this cable in the past and was very satisfied with it, but the one I just ordered – March, 2023 – had a problem. I could not tighten the set screws. At first I thought the enclosed Allen wrenches were bad but my good Allen Wrenches slipped in the set screws – it seems the set screw itself is too soft to tighten enough to hold the handle on the cable.
I will update this again after working on it and trying it in a tournament. I WILL NOT be happy if I have to tie a knot in the cable on the handle end.
From the company when I bought my first one in 2015: